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Teleperformance

  • > 100,000 employees
  • Business Process Outsourcing

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA - Bloomberg: TEP FP), a leading global group in digitally integrated business services, serves as a strategic partner to the world's largest companies in many industries. It offers a One Office support services model combining three wide, high-value solution families: customer experience management, back-office services and business process knowledge services. These end-to-end digital solutions guarantee successful customer interaction and optimized business processes, anchored in a unique, comprehensive high tech, high touch approach.

The Group's 383,000 employees, based in 83 countries, support billions of connections every year in over 265 languages and 170 markets, in a shared commitment to excellence as part of the "Simpler, Faster, Safer" process. This mission is supported by the use of reliable, flexible, intelligent technological solutions and compliance with the industry's highest security and quality standards, based on Corporate Social Responsibility excellence.

In 2020, Teleperformance reported consolidated revenue of €5,732 million (US$ 6.5 billion, based on €1 = $1.14) and net profit of €324 million.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 45,000 people in the country and operates over 30,000 workstations in 22 business sites located across Metro Manila, Antipolo, Cavite, Baguio, Bacolod, Cebu, Cagayan de Oro and Davao.

From 2012 to 2020, Teleperformance has received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance Philippines was awarded as Outstanding Employer and Outstanding Community Project of the Year by the Philippine Economic Zone Authority (PEZA), the Top Employer of the Year and Corporate Social Responsibility Circle of Excellence at the Asia CEO Awards, and the Outstanding Volunteer by the National Economic Development Authority.

In 2020, Teleperformance Philippines was again certified as a Great Place to Work® and is the only organization in the country to receive this certification from the Great Place to Work® Institute for three years in a row. This 2021, Teleperformance celebrates its 25th year of continued excellence and leadership in the country. This milestone highlights the company's commitment to steadily provide the best employment experience for Filipinos, proactively support the nation's IT-BPM sector, and uphold its socio-civic engagements to create a difference in the lives of the Philippine community.

Recruitment Process

For Customer Service/Technical Support Representatives:

  • Step 1: Submit an online application form
  • Step 2: Wait for an initial interview over the phone. Once passed, go through a final interview either over the phone or via Zoom/Skype/MS Teams/Viber
  • Step 3: Undergo a series of tests (computer navigation, listening, typing)
  • Step 4: Undergo an operations validation exam
  • Step 5: Wait for a job offer

For Back Office

  • Step 1: Submit an online application form
  • Step 2: Wait for an initial interview over the phone or via Zoom/Skype/MS Teams/Viber.
  • Step 3: Undergo a final interview over the phone or via Zoom/Skype/MS Teams/Viber.
  • Step 4: Wait for a job offer

Applicants must have good English communication skills. They must be confident, willing to take on any challenge thrown their way, and open to learning new skills/ideas. They must be honest and innovative.

Remuneration & Career Growth

All of these depend on the account/department the candidate will be assigned to. Government mandated benefits are given to all our folks as well as training and promotion opportunities (though the timeline for this differs among the groups). Yearly salary increases depending on their performance assessment are also given to all.

Jobs & Opportunities

Locations With Jobs & Opportunities
  • Check our website for more information.
Hiring candidates with qualifications in
B
Business & Management
F
Food, Hospitality & Personal Services
H
Humanities, Arts & Social Sciences
I
IT & Computer Science
M
Medical & Health Sciences
T
Teaching & Education